Use of any functionality of ganyambrew.co.uk constitutes acceptance to the Terms and Conditions.

We (Gan Yam Brewing Company Ltd) reserve the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these terms.

Age restriction

You must be 18 or over to purchase alcohol. By placing an order with us online you are confirming you are 18 or over. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else, the recipient must also be aged 18 or over.

Deliveries must be accepted by a person aged 18 or over. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Shop and orders

All our prices are quoted in Pounds Sterling on our online shop and are inclusive of VAT at the current rate.

We aim to ensure the prices shown online are correct. In the event that an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value. If we are unable to offer an appropriate substitute, we will refund the difference.

We reserve the right to withdraw or replace products online without notice. Beer and merchandise prices, along with specifications, are also subject to change without notice.

We make every effort to ensure that the information on this website is accurate. However, we take no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until we have dispatched the items to you.

We will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

Delivery

Standard policy

We currently only deliver to the UK and offer free delivery to the following postcodes: LA1, LA4, LA5, LA7, LA8, LA9 and LA23. Free pickup at the brewery is also available. For Standard Delivery (UK mainland – delivery fee: £5.99-7.49), orders will usually be dispatched within 3-5 working days, although we endeavour to dispatch earlier than this where possible.

Please note that deliveries to Northern Ireland are currently suspended due to increased shipping costs.

We always aim to deliver your order promptly but cannot accept liability for delay.

It is the responsibility of the customer to report goods damaged in transit.

Failed deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

Returns, refunds and cancellations

Standard returns policy

If there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at trade@ganyambrew.co.uk

If you wish to return goods, they must be returned in their original packaging within 14 days of purchase. Returns can be sent to:
Gan Yam Brewing Company Ltd, 3 Benson View Works, Shap Road Industrial Estate, Shap Road, Kendal, Cumbria, LA9 6NZ

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

Faulty or damaged items

If there is a problem with your order or items are faulty, you must inform us within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at trade@ganyambrew.co.uk. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at trade@ganyambrew.co.uk and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.