This policy sets out the basis on which any personal data you provide us, or that we collect from you, will be processed. Please read the following carefully to understand how we will treat and regard your personal data.

Who we are

Gan Yam Brewing Company Limited is a registered company in England and Wales (Company No. 1073 5230 – VAT No. 366 857 151). Our registered address is Gan Yam Brewing Company Ltd, 3 Benson View Works, Shap Road Industrial Estate, Shap Road, Kendal, Cumbria, LA9 6NZ. Our website address is ganyambrew.co.uk

What personal data we collect and why we collect it

We collect and use information when you interact with us, when you use our products and services, and when you visit our website. Please find below the type of personal data we may collect depending on your interaction with us:

• Name and email address
• Phone number and address
• Date of birth
• Business name and job title
• Payment information
• Password
• Information about your preferences and interests

This information is used to:

• Deliver products
• Provide services
• Establish and maintain customer accounts
• Contact you about our products, services, events, offers or other news
• Monitor website analytics 

Cookies

When you visit our website, we may place a number of cookies files (small pieces of text) in your web browser. Cookies have various purposes, such as to allow us or a third party to recognise you and make your next visit easier; cookies may also provide analytics.

If you would like to learn more about cookies and how to disable them, please click on the following link: AllAboutCookies. You can also amend your cookie preferences at any time by clicking on ‘Cookies’ at the bottom right of every page of our site.

Embedded content from other websites

Posts on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other websites. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. It shows how you interact with the website.

We use analytics for understanding our customer (your) behaviour and activities towards our website. We may use your personal data like your name, email address to send you newsletters or offers. We use your order information for billing purposes, to make invoices or confirmation of your order. We use your device information to check for fraud or potential security risks.

Who we share your data with

By submitting your personal data, you agree to the processing of data by the following third parties:

• WordPress – a content management system – by default WordPress does not share any personal data with anyone
• 20i – a web hosting platform – click here to view their privacy policy
• Elementor – a website builder to create and edit websites – click here to view their privacy policy
• Woocommerce – an e-commerce plugin – click here to view their privacy policy
• Woolementor – an additional e-commerce plugin – click here to view their privacy policy
• Google: including Google Ads & Marketing, Google Analytics – advertising, marketing, site analytics – click here to view their privacy policy
• Jetpack – security, performance and marketing tools – click here to view their privacy policy
• Mailchimp – an email marketing service – click here to view their privacy policy
• UpdraftPlus – a backup, restore and migration plugin – click here to view their privacy policy
• Stripe – a payment processing platform – click here to view their privacy policy
• Paypal – a payment processing platform – click here to view their privacy policy
• Instagram, Facebook and Twitter – social networking, video and photo sharing, microblogging – click on the following links to view their respective privacy policies: Instagram, Facebook and Twitter
• SSL – a security technology that encrypts the data sent over the Internet – click here to view their privacy policy
• Yoast SEO – a search engine optimisation plugin – click here to view their privacy policy

We may also share your information with third parties when it is necessary to involve a third party service provider to facilitate or offer our services such as delivering your orders, booking tickets for events or participating on our forum. We will never share your personal information with a third party that is not directly related to us.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

When you fill in a form on our website or place an order through our shop, we will keep your information for our records unless and until you ask us to delete this information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

You have the right to access personal information we hold about you and to ask for that data to be corrected, updated or deleted. If you would like to exercise this right, simply contact us using the details provided in the ‘Contact Us’ section below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your personal data will be stored on the web hosting company’s servers inside the European Economic Area (EAA). Occasionally, they may have to transfer personal data outside of the EEA. By submitting your personal data, you agree to this transfer, storing or processing of data outside the EEA. They will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and their data protection policies. Click here to view the privacy policies of the platform hosting this website.

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

We adopt technical and organisational measures to protect your information as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high security standards for the protection of your personal data, we also secure our operating environment adequately.

To protect your data against unwanted access, we use data encryption to allow for a private conversation just between the two intended parties. This secure connection authenticates the identity of our website and encrypts any data that is transmitted via our site.

Our website is also covered by enterprise-grade 1 Tbps+ DDoS protection. This filters out malicious traffic and keep the site online for genuine users. 

What data breach procedures we have in place

In the event of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR. It will then be reported to the Information Commissioner of the company hosting this website who will provide us with a full report.

What third parties we receive data from

Our site may contain links to and from other websites, such as our web designer and artists or companies we are working with. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Underage restrictions for minors

Our shop is not intended for individuals under the age of 18.

Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

If you have any questions about our privacy policy, please do get in touch by email at info@ganyambrew.co.uk or by mail using the following details: Gan Yam Brewing Company Ltd, 3 Benson View Works, Shap Road Industrial Estate, Shap Road, Kendal, Cumbria, LA9 6NZ